Product Overview

The Feedback Reporting systems is a system that helps organizations in handling and analyzing feedbacks and complaints from customers. This system can be integrated with Customer Intelligence Reporting System by retrieving the negative comments from the CSI form. The complaints will come from many other sources such as emails, letters, forms, phone calls, newspapers and more. Organization can monitor current status of complaint whether its open, pending, close, on process or follow up.

Features

• The System can be accessed through internet, intranet or stand-alone.
• Only authorized user can use the system based on administrator setting.
• The system shows current status of complaint and action must be taken.
• Priority can be set to comments/feedbacks received from customers.
• User will be alerted by email or system.
• User can print the complaint form.
• Flexibility in reporting - Reports can be produced by user's selection - by department, source, type, status, priority etc.